FAQs

We try to provide size information as a guide in our product Specifications and wherever possible we include a dimensional drawing in the images, please check through all the images for the product you are interested in. Dimensions in the Specifications are for the footprint of the product at its largest point, this is done to help you work out how much space they will take up while planning your purchase.

Let us help your imagination run riot – our products come in all shapes and sizes! For advice, please give us a bell or email your enquiry. All the information you need can be found on our Contact Us page.

No sorry, our products are tested to meet the safety standard EN-71 and are for domestic use only. We are currently not able to supply Playhouses, Swing sets, Climbing Frames or any other play equipment for use in public spaces or commercial settings.

Most items are straightforward to build, if you are comfortable with simple DIY projects or flat pack furniture you should be fine, and we provide detailed instructions to help you through all steps of the process.

All products are different and depending on the size of the item the build times will vary, please refer to the products build manual for an estimated time frame but remember this is only an approximation and also friends can be very helpful for speeding up the process!

Again, this depends on the type of product you have purchased. Wooden products are not pre-drilled so a drill, measuring tape and screwdriver are recommended. Detailed instructions are provided with all products and our customer service team is available to provide further help

Our products such as Sheds, Climbing Frames, Swing Sets and Garden Storage solutions are designed to only be erected on flat level ground to avoid the risk of injury or damage. Some of our items require groundwork to prepare a solid base for them to be built on.

We do not advise starting any groundwork before you have received your item and can review the manufactures instructions for yourself, our customer service team are happy to give general advice but we stock many varied products as part of different ranges, all with different requirements and as such the instructions for each will differ.

We cannot be held responsible for any costs you may incur for ground work that you have undertaken in cases where any information is incorrect on our website, the product has been updated by the manufacturer, delivery of your item is late or we have to cancel your order due to no stock.

Again, this depends on the type of product you have purchased. Wooden products are not pre-drilled so a drill, measuring tape and screwdriver are recommended. Detailed instructions are provided with all products and our customer service team is available to provide further help

Our products such as Sheds, Climbing Frames, Swing Sets and Garden Storage solutions are designed to only be erected on flat level ground to avoid the risk of injury or damage. Some of our items require groundwork to prepare a solid base for them to be built on.

We do not advise starting any groundwork before you have received your item and can review the manufactures instructions for yourself, our customer service team are happy to give general advice but we stock many varied products as part of different ranges, all with different requirements and as such the instructions for each will differ.

We cannot be held responsible for any costs you may incur for ground work that you have undertaken in cases where any information is incorrect on our website, the product has been updated by the manufacturer, delivery of your item is late or we have to cancel your order due to no stock.

We always recommend leaving space between play equipment and other structures in the garden for safety, and would suggest a 2m perimeter

Natural wood may experience splitting or cracking, but this is normal especially for heartwood which is the strongest part of the tree. Please be assured that these natural occurrences do not compromise the structure or strength of the item. Even if there are cracks in the wood upon delivery, this is completely normal and will not affect the product's durability and strength

We have been manufacturing wooden products for many years, ensuring that the wood used is thoroughly tested for safety. We are confident that the wood is both strong and safe for its intended purpose.

We use a pressure treatment for a lot of our timber to help ensure a long lifespan for your chosen product, however a side effect of this treatment can be a green stain on the surface of the wood, this is perfectly normal and totally safe.

We use pressure treated timber for a lot of our products, but also untreated timber depending on the range. If the product is listed as untreated such as Shed and PolarPlay range, we would recommend treating the timber with a suitable wood preserver as soon as you receive your order such as Protek Multi-Purpose Exterior Wood Preserver. But even if the wood is pressure treated, to extend the life of the product we suggest treating the timber annually with either a suitable wood stain or preserver.

Storehaus made the decision to offer their garden buildings treatment free and reflect this in the price. All treatments need to be reapplied annually whether the manufacturer applies this the first year or not so why not have the choice from the beginning and not pay for an orange colour that you may not like!

All Storehaus Shed panels are pre-assembled including the roof panels, so it is just a case of fastening these together and adding the felt and trim

All garden buildings should be installed on a level firm surface; some people prefer to add a slab or concrete base. We also offer a Storehaus Shed base pack for people who want extra protection against rot at the base, this pack lifts the standard floor up from the ground and allows ventilation and can be put on a base as mentioned above or on a surface such as compacted gravel, the choice is yours the surface needs to be solid to support the shed and won’t allow it to sink.

Yes, Storehaus sheds use the same 12mm shiplap that we use for the rest of the shed, on top of 32mm floor joists.

Sometimes a shed can look great on the outside and then when you open the door the timber used for framing is thin and liable to warp. Yeah, that doesn’t impress Storehaus either, that’s why they use 32mm x 32mm framework so when you get 2 panels connected together that’s 32mm x 64mm creating a strong joint and rigid framework for their sheds. Compare that to some of competitors who use considerably thinner wood and see the difference.

Storehaus UV-resistant shatterproof styrene for their windows.

By window units, they mean that instead of providing customers with sheets of window material that they then have to fix in place with beading Storehaus pre-assemble their windows which adds strength, longevity and speeds up assembly making the windows easier to install.

As long as the structure is under 2.5m tall, you should not require planning permission. However, there are exceptions such as if you wish to install the product in your front garden or if the product would cover over 50% of your garden so we always recommend that you check with your local planning authority just to be sure before installing any garden structure.

Yes, a warranty is provided by the manufacturer unless imported or manufactured by Outdoor Gardens, in which case we are responsible for the warranty. Please note that any spare parts required to resolve an issue will come directly from the relevant supplier and not from us.

Manufacturer warranties are generally offered for 12 months following receipt of your order, unless stated on the individual product page. Please check the Specification section of the product page for the warranty period of the product you are interested in. Many of our products contain consumable parts that have specific warranty conditions.

See Our Product Warranties page for more details

Yes, OutdoorGardens.com offers a professional home installation Service. Our home installation service offers quick, efficient assembly to ensure that your Shed, Climbing Frame or Swing set is built correctly and without any headaches giving you peace of mind and an afternoon off!

The products we offer assembly and installation for will have an option to purchase the service on product pages. The price for installation varies and is calculated depending on the time and complexity of the work involved in assembly.

Our larger items are delivered flat packed with a full set of straight forward assembly instructions if you wish to assemble it yourself. You can call our experts for more details on the assembly and installation service we offer, or if you decide on self-assembly for advice in putting it all together, on 01691 880665.

Our Installation service is easy to arrange, simply add Installation when purchasing your chosen product and we’ll take it from there. A member of our installation team

will contact you to make arrangements and to inform you of when installation will be taking place.

Though we do everything in our power to make this process as quick and easy as possible we cannot be held responsible for any unexpected delays in delivery, including damage in transit, missing or lost boxes or any other problems that could lead to issues for the installation team.

The installation service we provide is to assemble the Shed, Climbing Frame, Playhouse or Swing set only, we do not do groundwork of any kind and it is your responsibility to clear and prepare the chosen area in readiness for the fitter. If our fitter believes the area chosen is unsuitable, for example due to the ground being uneven or on a steep slope we reserve the right to refuse to complete the assembly due to health and safety concerns, but you will still be charged for the installation in full. If you have purchased anchors fitting these are not part of the assembly service as this is classed as groundwork.

For security reasons, we can only accept orders placed through our website - we take your online security very seriously and invest thousands of pounds every year on SSL certificates that encrypt your information.

Placing an order online with our quick and easy steps -

1. Decide on the product(s) you would like to purchase then click ‘Add to cart / Select Options & Buy’. You will then be shown a summary of your cart, from here you can View cart, Checkout or continue shopping.

2. If you have ShopPay, PayPal or GPay we offer express checkout to quickly and easily checkout. If you have an account, you can simple log in and finalise your purchase or check out as a guest. Creating an account allows you to track your present and past orders all in one place

3. If you have a Discount code or Gift card please remember to add them and apply to your order before clicking the Pay Now button

4. Once you’ve added your delivery address you will be presented with a choice of delivery options to choose from

If paying by card, you will now be asked to enter your card details.

If you are paying through PayPal, you will be redirected to another page where you will need to log into your PayPal account.

And you’re all done! You will receive an email order confirmation form us within the hour, and an email with tracking information as soon as your order leaves our warehouse

We accept all major credit and debit cards along with PayPal, GPay, ShopPay and klarna

We have payment partners who offer these services, for further information please see our PayPal Credit and Klarna FAQs pages for more details

Yes, all our prices include VAT where applicable. Organisations exempt from paying VAT are advised to order their goods and pay the VAT and then make their own arrangements to claim it back. We are unable to deduct it for you.

A message will appear on the product page explaining that the item is out of stock and you will be unable to add it to your basket. If in the unlikely situation there is an error on the website, and you have been able to purchase an out of stock item we will let you know as soon as possible

Please click here to go to our Delivery Information page.

WE OFFER FREE DELIVERY TO UK MAINLAND ADDRESSES WHEN YOU SPEND £50 OR MORE.

All orders under £50 are subject to a delivery charge, as well as orders to non mainland UK postcodes, these charges are displayed at checkout.

The UK mainland consists of England, Scotland (excluding Highlands & Islands) and Wales. Northern Ireland, Isle of Man, Scilly Isles, Scottish Highlands & Islands, Jersey and Guernsey are not considered part of the UK mainland, delivery charges for these locations will be displayed at checkout.

For an At-A-Glance view of our delivery charges and times, please click here to be directed to our Delivery Information page.

We aim to dispatch all orders as quickly as possible; we offer a variety of products from standard boxed items that are handled by couriers like APC to large bulky Climbing frames and Playhouses that require a pallet delivery. Because of this we display the delivery time scales at checkout, so you have a clear picture of the delivery timescale before placing your order.

Yes of course, when your order leaves our warehouse you will receive a dispatch confirmation email which will have details of your tracking code and the courier to allow you to track your order with the courier.

As long as you haven’t received a dispatch notification that your order has been shipped, give us a call and a member of our helpful customer service team will be able to arrange this for you.

A card will be left, and delivery will be attempted the next working day. Most couriers will attempt two deliveries, after which point the item will be kept at the depot until you arrange delivery. Items delivered by Royal Mail will be returned to your local sorting office and you will need to collect them. Please note that you are liable for any redelivery charges if we book in a delivery and you are not there to accept the delivery.

Unfortunately, timed deliveries are not possible at present.

Unfortunately, we are unable to change a delivery address after your order has been processed.

Unfortunately, we do not offer weekend deliveries

At present we only delivery to UK postcodes.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you wish to return an item, you must first contact customer service who will issue you a unique returns number along with details on how to return the item and the return address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer a refund on packaging and postage

Please take a look at our Refunds and Returns page for full details

Please read our Refunds Policy before returning your order. Do not send your purchase back to the manufacturer.